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Report a missed collection

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Domestic recycling and rubbish collections:

Residents with a kerbside collection should place their recycling and rubbish on the boundary of their property by 7am on the morning of collection. All materials should be placed in the correct containers for collection.

Missed domestic collections can be reported from 4pm on your collection day and up to 48 hours after your collection day, unless your collection is on a Friday. Friday's missed collections must be reported before the end of the following Monday - if it is later than this, you will need to wait until the next scheduled collection day.

Trade recycling and rubbish collections:

Missed trade collections should be reported after 4pm on your collection day. We will return to collect your recycling and rubbish as soon as operationally possible (as long as there have been no presentation issues reported ie: access, contamination etc).