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Compliments, Complaints And Comments

Colchester Borough Council wants to give the best possible service to all our customers. To do so, we need you to tell us if we have done particularly well, if you feel something is wrong, or if you have a suggestion.

Grandmother with grandchild

Help us get it right!

Ways to make a compliment, complaint or comment:

  • By telephone - direct to the service concerned.
  • By calling in person - at the Customer Service Centre, High Street, Colchester which is open 9am to 5pm, Monday to Friday.
  • By writing - Write to: Help us get it right, Customer Service Centre, PO Box 886, Town Hall, Colchester CO1 1FP.
  • By contacting your local councillor - your local ward councillor(s) can be found by clicking here.
  • Online - Help us get it right form

What happens next ....

Compliments

Your compliment(s) will be passed on to the section or member(s) of staff concerned so that they know you are pleased with the service they have given.

Comments

Your comment(s) will be passed on to the service concerned so that they are aware of your comments and can consider any appropriate action.

Complaints

Within five working days we aim to:-

  • answer all complaints, although it may take a little longer to investigate more complicated issues.
  • let you know if it is going to take longer and when we hope to have a full answer.
  • reply to you in writing if you complained in writing.