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Contact the Private Sector Housing Team


Making a complaint

If you have a complaint about the condition of your property you can contact the Private Sector Housing team. Opening hours Monday to Friday from 9.00am to 5.00pm (excluding public holidays). Please note: Colchester Borough Council is committed to Customer Excellence and may record your call.

Private Sector Housing Complaints Form Button This link opens in a new browser window


Please help us to help you:

If you have a complaint or enquiry then contact us straight away. Provide us with as much information as you can and always give your name, address and a telephone number (if you have one). If you are a tenant then please give details of your landlord and whether you rent a room or a whole property. This information will be required to progress the case.

pdf icon Click here to read the Private Sector Housing Customer Charter [88kb]

Contact the Private Sector Housing Team

Postal Address:
Colchester Borough Council
Rowan House
33 Sheepen Road

Tel: 01206 282581 (option 6)

Fax: 01206 282598