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My bin has been emptied but the waste next to it hasn't been; why is this and what should I do?

The waste next to your bin is known as side waste and to ensure best value for all of our customers, we operate a strict 'no collection of side waste' policy. If you would like to have this waste collected you can request an extra empty by calling our Customer Service Centre on 01206 282700, or place your side waste in your empty bin and wait for your next scheduled collection. If you find that you regularly have side waste you may benefit from a larger bin, more frequent collections or upgrading your contract to include a collection of your paper, card, cardboard and glass.